Shipping policy

At Bold Loom Studio, we want every order to move from checkout to delivery with clear expectations and careful handling. Whether you are preparing for a demanding workweek or selecting traditional clothing for a special occasion, we understand that reliable delivery is an important part of the shopping experience.

This Shipping Policy describes our shipping fees, order processing procedures, delivery estimates, tracking information, and assistance for delayed, missing, or damaged packages.

4.1 Shipping Fees

Our current shipping structure is:

The applicable shipping fee will be displayed at checkout before payment is submitted.

Any future changes to shipping rates will apply to subsequent orders. The rate presented and accepted at checkout will govern the relevant transaction, subject to applicable law.

4.2 Order Processing

Orders are generally prepared within 1–3 business days after payment authorization.

Business days generally exclude Saturdays, Sundays, and recognized U.S. public holidays.

Processing may take longer during:

• Holiday shopping periods.

• Promotional campaigns.

• Unusually high order volume.

• Inventory reconciliation.

• Payment verification.

• Operational interruptions.

Processing time is separate from carrier transit time.

4.3 Estimated Delivery Time

After dispatch, standard domestic shipments are generally estimated to arrive within 3–7 business days, depending on the destination, carrier service, and other delivery conditions.

These are estimates, not guaranteed delivery dates.

Weather conditions, transportation interruptions, carrier capacity, public holidays, regional disruptions, and other circumstances outside our reasonable control may affect transit time.

4.4 Shipping Destinations

We primarily serve customers within the United States.

Available destinations and shipping restrictions will be reflected during checkout or communicated when an order requires additional review.

We reserve the right to decline shipments to addresses that cannot be serviced, present material delivery problems, or are restricted by applicable law or carrier requirements.

4.5 Order Confirmation

After successfully submitting an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation to verify:

• Product names and quantities.

• Selected sizes or variations.

• Billing information.

• Shipping address.

• Order total.

• Applicable shipping fee.

If you notice an error, contact us promptly at [email protected].

We will make reasonable efforts to correct order details before dispatch, but changes cannot be guaranteed once fulfillment has begun.

4.6 Tracking Information

When tracking is available, shipment information will generally be sent to the email address associated with your order.

Tracking updates may take time to appear after a carrier first receives a parcel.

A shipment may show limited tracking activity while moving between sorting facilities. This does not necessarily indicate that the package has stopped moving.

Customers may use the tracking information provided by the carrier to monitor delivery progress.

4.7 Apparel Packaging and Preparation

Men's workwear and traditional garments may require different packaging depending on fabric, shape, construction, and product dimensions.

We take reasonable care to prepare merchandise for shipment and reduce avoidable handling damage.

Packaging may vary by item. Multiple products in one order may occasionally be shipped separately if fulfillment arrangements or packaging requirements differ.

4.8 Incorrect Shipping Address

Customers are responsible for entering a complete and accurate delivery address.

If you discover an address error, please contact us immediately.

If the order has not shipped, we will make reasonable efforts to update the address. Once a parcel has been transferred to the carrier, changes may be subject to carrier restrictions and cannot be guaranteed.

Additional costs arising from customer-provided address errors, refused delivery, or repeated delivery attempts may be the customer's responsibility where permitted by law and appropriately disclosed.

4.9 Delayed Shipments

If your shipment has not arrived within the estimated delivery window, please contact us with your order number.

We will review the available tracking information and, where appropriate, coordinate with the carrier or fulfillment provider.

Carrier estimates may change as a parcel progresses through the delivery network. We will provide reasonable assistance but cannot guarantee carrier schedules.

4.10 Lost or Missing Packages

If tracking indicates delivery but you cannot locate the parcel, please:

1. Check the mailbox, delivery area, parcel locker, or designated receiving location.

2. Ask household members or building management whether the parcel was received.

3. Review any carrier delivery photograph or location information.

4. Contact the carrier where appropriate.

5. Email us with your order number and delivery details.

We will review the information available and determine an appropriate next step in accordance with applicable law and the circumstances of the shipment.

4.11 Damaged Packages

If a parcel arrives visibly damaged or merchandise is damaged inside the packaging, please contact us within 7 calendar days after delivery, where reasonably possible.

Photographs of the shipping box, shipping label, packaging, and affected garment can help us investigate.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate remedy.

4.12 Split Shipments

An order containing multiple garments or accessories may occasionally be divided into separate parcels.

Tracking details may be provided separately. Delivery of one package does not necessarily mean that every item in the order has arrived.

Please contact us if an expected item remains outstanding beyond the applicable delivery estimate.

4.13 Shipping Restrictions and Uncontrollable Events

We may be unable to fulfill certain shipments because of carrier restrictions, severe weather, natural disasters, transportation interruptions, governmental restrictions, or other circumstances beyond our reasonable control.

When a material disruption affects an order, we will make reasonable efforts to provide available information and discuss an appropriate resolution.

4.14 Contact Information

For shipping questions, tracking concerns, delivery problems, or address corrections:

Bold Loom Studio EGL LLC 12020 SW 121 Terrace Miami, FL 33186 United States

Contact Person: HANNAH MARIE FLORENCE YOUNGWORTH Email: [email protected]