Privacy policy

At Bold Loom Studio, we understand that a customer's relationship with an online store involves more than selecting clothing. It also involves trust: trust that an order will be handled responsibly, that customer questions will be addressed, and that personal information will be treated with care.

This Privacy Policy explains how EGL LLC, operating Bold Loom Studio, collects, uses, stores, discloses, and protects information when visitors browse https://www.boldloomstudio.online/ , purchase men's workwear or traditional clothing, or communicate with our team.

By using our website, you acknowledge the practices described in this policy, subject to rights and requirements established by applicable law.

2.1 Information We Collect

The information collected depends on how you interact with our website.

A. Information Provided by Customers

When placing an order, requesting support, or communicating with us, you may provide:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number, if supplied.

• Order details and purchase history.

• Product selection, size, and quantity.

• Return, refund, or exchange information.

• Customer service correspondence.

• Other information voluntarily submitted.

Payment transactions are generally processed through payment service providers. We may receive transaction references, payment status, billing verification details, or limited payment-method information. Complete payment card credentials are generally handled by the relevant payment processor rather than stored in ordinary customer service records.

B. Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages viewed.

• Links selected.

• Date and time of access.

• Referring website.

• Approximate geographic region.

• Website performance and diagnostic information.

This information helps us maintain website functionality, understand general usage patterns, and investigate technical problems.

C. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, and similar technologies to support:

• Shopping cart operation.

• Checkout continuity.

• Website preferences.

• Security and fraud prevention.

• Analytics and performance measurement.

• Marketing activities, where enabled and permitted.

You may manage cookies through your browser settings. Disabling certain cookies may affect cart functionality, checkout, or other website features.

2.2 How We Use Personal Information

We may use information for the following purposes:

Order processing and fulfillment: To confirm purchases, process payments, prepare merchandise, arrange shipping, and provide order updates.

Customer support: To respond to inquiries about product details, sizing, delivery, returns, refunds, and exchanges.

Website maintenance: To improve navigation, correct technical errors, maintain security, and enhance the shopping experience.

Fraud prevention: To identify suspicious transactions, verify order details, and protect customers and our business.

Business administration: To maintain accounting records, transaction history, operational documentation, and customer service records.

Legal compliance: To respond to lawful requests, meet applicable recordkeeping requirements, and protect legal rights.

Marketing: To send promotional communications where permitted by law and subject to applicable consent and opt-out requirements.

We do not use personal information for purposes materially unrelated to the context of collection without providing notice or choices required by applicable law.

2.3 Sharing of Information

We may share information with limited categories of service providers and other recipients where reasonably necessary.

Service Providers

These may include:

• Payment processors.

• Shipping carriers.

• Order fulfillment providers.

• Website hosting services.

• Customer support platforms.

• Analytics providers.

• Fraud prevention and security vendors.

• Technical maintenance providers.

These recipients may process information on our behalf to perform services for our business.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process.

• Respond to valid governmental requests.

• Investigate suspected fraud or unlawful conduct.

• Protect the rights, property, or safety of customers, our company, or others.

• Establish, exercise, or defend legal claims.

Business Transfers

If EGL LLC undergoes a merger, restructuring, financing, acquisition, or sale of assets, information may be transferred as part of the transaction, subject to applicable legal protections.

We do not sell personal information for monetary consideration as a general business practice. If a privacy law defines certain advertising-related disclosures as a sale or sharing, we will respect applicable rights and choices.

2.4 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

• The nature of the information.

• The status of the customer relationship.

• Transaction and accounting requirements.

• Dispute resolution needs.

• Fraud prevention.

• Legal and regulatory obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to lawful retention requirements.

2.5 Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Safeguards may include access restrictions, secure transmission practices, service-provider oversight, and internal procedures appropriate to the information and services involved.

No internet transmission or electronic storage system can be guaranteed completely secure. Customers should protect their email accounts, use secure devices, and avoid transmitting passwords or full payment credentials through ordinary email.

2.6 Florida Privacy and Data Security Rights

Florida's consumer protection framework includes provisions addressing data privacy and security in Chapter 501 of the Florida Statutes.

 

Depending on the applicable law, business circumstances, and information involved, consumers may have rights relating to:

• Access to certain personal information.

• Correction of eligible inaccurate information.

• Deletion of information where legally available.

• Information about certain data processing practices.

• Opting out of certain targeted advertising or data processing activities where required.

• Exercising other applicable statutory rights.

Some exceptions may apply, including where information must be retained for legal compliance, security, transaction completion, or other permitted purposes.

To submit a privacy inquiry or request, email:

[email protected]

Use the subject line Privacy Request.

We may need to verify your identity or authority before acting on a request.

2.7 Marketing Communications

If you receive promotional emails from us, you may opt out using the unsubscribe mechanism included in the message, where available, or by contacting our customer service team.

Opting out of marketing does not prevent us from sending necessary transactional or service communications, such as order confirmations, shipping updates, refund notices, or responses to customer inquiries.

2.8 Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13.

If we learn that personal information has been collected from a child under 13 without legally required authorization, we will take reasonable steps to address it in accordance with applicable law.

A parent or legal guardian who believes a child has submitted personal information may contact us at [email protected].

2.9 Third-Party Websites and Services

Our website may contain links to external websites, payment services, or other third-party platforms.

Those services maintain their own privacy notices and practices. We do not control their independent data collection, security, or retention practices.

Customers should review the applicable third-party privacy information before submitting personal information.

2.10 Information Processed Outside Your State

EGL LLC operates from Florida. Depending on the service providers involved, information may be processed or stored in the United States or other locations where those providers operate.

Data protection laws may differ between jurisdictions.

2.11 Changes to This Policy

We may update this Privacy Policy as our website, business operations, service providers, or legal obligations evolve.

The revised version will be posted on this page with an updated effective date. Material changes will be communicated through additional means where required by law.

2.12 Contact Us

Bold Loom Studio EGL LLC 12020 SW 121 Terrace Miami, FL 33186 United States

Contact Person: HANNAH MARIE FLORENCE YOUNGWORTH Email: [email protected]