Refund policy
At Bold Loom Studio, we believe clothing should do more than complete an outfit. It should support the rhythm of a workday, provide comfort through long hours, and allow personal style to remain present in everyday life. From practical men's workwear to traditional garments that reflect timeless silhouettes and cultural expression, every purchase should arrive with clear expectations and dependable customer support.
We recognize that choosing apparel online can sometimes be challenging. Fit, fabric feel, color, and personal preference may differ from what a customer imagined. This Return and Refund Policy explains how EGL LLC handles return requests, exchanges, replacements, refunds, and product concerns for purchases made through https://www.boldloomstudio.online/ .
This policy is intended to be applied consistently with applicable federal and Florida law. It does not waive rights that cannot legally be waived.
1.1 Return Window
Customers may request a return within 30 calendar days from the recorded delivery date.
To qualify for a standard return, the merchandise should meet the following conditions:
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The garment is unworn, unwashed, and unused.
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The item remains in its original condition, without stains, odors, tears, alterations, or other signs of wear.
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Original tags, labels, packaging, and included accessories are retained where reasonably possible.
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The customer provides an order number or sufficient purchase information.
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The return is initiated within the applicable return period and follows our authorization process.
Customers may carefully inspect garments in the same manner reasonably necessary to determine fit and appearance. However, clothing that has been worn beyond reasonable indoor inspection, washed, tailored, repaired, or otherwise altered may not qualify for a standard change-of-mind return.
1.2 Apparel-Specific Return Considerations
Because Bold Loom Studio offers men's workwear and traditional clothing, we encourage customers to review product details carefully before ordering.
Men's Workwear
Workwear may be designed for movement, practical use, layering, or repeated wear. Before purchasing, customers should review available sizing information, garment measurements, fabric details, and product descriptions.
Items that have been worn on a job site, exposed to dirt, grease, chemicals, construction materials, or other work conditions generally cannot be accepted as ordinary change-of-mind returns.
This does not affect rights concerning merchandise that arrives defective, damaged, or materially different from its description.
Men's Traditional Clothing
Traditional garments may feature distinctive cuts, construction, decorative details, or fabric characteristics. Customers should review the listed measurements and product information before placing an order.
Garments that have been tailored, embroidered, modified, or personalized at the customer's request may be excluded from standard returns unless applicable law requires otherwise or we approve an exception.
1.3 Items That May Be Excluded from Standard Returns
Unless required by law or approved by our customer service team, the following may be ineligible for ordinary change-of-mind returns:
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Worn or washed clothing.
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Garments with stains, strong odors, or damage caused after delivery.
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Items altered, tailored, or modified after purchase.
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Personalized or custom-made merchandise.
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Products returned without essential components or identifying information.
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Items submitted after the return period without an approved exception.
These limitations do not remove any rights a customer may have regarding defective goods, incorrect shipments, or other legally protected claims.
1.4 Damaged, Defective, or Incorrect Merchandise
We make reasonable efforts to inspect and prepare orders before dispatch. However, a garment may occasionally arrive with a manufacturing defect, damaged seam, broken fastener, incorrect size, missing component, or other fulfillment issue.
If your order arrives damaged, defective, incomplete, or materially different from the item purchased, please contact us within 7 calendar days after delivery, where reasonably possible.
Please provide:
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Your order number.
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The name of the affected product.
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A short explanation of the issue.
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Clear photographs showing the defect, damage, label, or incorrect item, if available.
After reviewing your request, we may arrange a replacement, exchange, refund, or another appropriate remedy depending on the nature of the issue and applicable law.
For an approved return arising from our fulfillment error or a confirmed product defect, we will provide reasonable return instructions without charging the customer return shipping for that approved issue.
1.5 How to Start a Return
To request a return, contact:
Use the subject line:
Return Request – Order #[Your Order Number]
Include your full name, order number, product name, reason for return, and any supporting photographs.
Our team will review the request and provide instructions concerning authorization, packaging, and the appropriate return procedure.
Please do not mail merchandise back before receiving instructions. This helps prevent packages from being delayed, misidentified, or separated from the original order record.
1.6 Return Shipping Costs
For standard returns caused by a change of mind, fit preference, style preference, or an incorrect selection by the customer, return shipping is generally the customer's responsibility unless we agree otherwise.
If the return results from a confirmed defect, incorrect shipment, or other issue attributable to our fulfillment process, we will provide reasonable instructions for an approved return or replacement without charging return shipping for that issue.
Original shipping charges, if any, are generally non-refundable for standard change-of-mind returns, except where required by law or where the return results from our error.
1.7 Refund Processing
Once an authorized return is received, the merchandise may be inspected to verify its condition and eligibility.
Approved refunds are generally issued to the original payment method.
Please allow:
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5–10 business days for our team to review and process an approved refund after the returned merchandise is received.
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Additional time for your financial institution or payment provider to post the credit.
A refund confirmation from us does not necessarily mean the credit will appear immediately on your statement. Posting times depend on the payment provider and financial institution.
1.8 Exchanges and Size Changes
If you would like a different size, color, or style, please contact us before sending the original item back.
Exchanges depend on availability. If the requested replacement is unavailable, we may offer a refund or another reasonable resolution.
For apparel exchanges, customers should identify the requested replacement size or style in their initial email so that our team can review availability and provide appropriate instructions.
1.9 Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not entered fulfillment may be eligible for cancellation. Once an order has been packed, dispatched, or transferred to a carrier, cancellation may no longer be possible.
If an order cannot be canceled before shipment, you may request a return after delivery in accordance with this policy.
We cannot guarantee a cancellation once the fulfillment process has advanced.
1.10 Refunds Not Yet Received
If an approved refund has not appeared in your account:
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Review your original payment method.
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Check whether your bank or card issuer is processing the credit.
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Review any refund confirmation email.
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Contact us at [email protected] if the amount remains outstanding.
Please include your order number and any relevant refund confirmation details so that we can review the transaction.
1.11 Florida Consumer Protection
This policy is intended to operate consistently with applicable Florida consumer protection law, including the Florida Deceptive and Unfair Trade Practices Act. Florida Statutes §501.204 prohibits unfair or deceptive acts or practices in trade or commerce.
Nothing in this policy is intended to limit a consumer remedy that applicable law makes non-waivable.
1.12 Contact Information
Bold Loom Studio Operated by EGL LLC 12020 SW 121 Terrace Miami, FL 33186 United States
Contact Person: HANNAH MARIE FLORENCE YOUNGWORTH Email: [email protected]