Contact information

At Bold Loom Studio, we value direct, respectful, and useful communication. Whether you have a question about a garment, need assistance with an order, want to understand a shipping update, or need help with a return, our customer service contact is available for written inquiries.

5.1 Official Business Information

Store Name: Bold Loom Studio Website: https://www.boldloomstudio.online/  Legal Business Name: EGL LLC

Business Address: 12020 SW 121 Terrace Miami, FL 33186 United States

Return Address: 12020 SW 121 Terrace Miami, FL 33186 United States

Designated Contact Person: HANNAH MARIE FLORENCE YOUNGWORTH

Customer Service Email: [email protected]

5.2 Product Categories

Bold Loom Studio offers men's apparel, including:

  • Men's workwear.

  • Men's traditional clothing.

  • Related men's clothing and apparel accessories, where listed.

Product availability, materials, sizing, colors, and included components may vary by product listing.

5.3 Customer Service Topics

Customers may contact us concerning:

Order Assistance Order confirmation, payment status, product quantities, size selection, and order details.

Product Information Garment measurements, listed materials, product features, available variations, and merchandise details.

Shipping Support Tracking information, delivery delays, address corrections, missing parcels, and shipment concerns.

Returns and Refunds Return eligibility, size exchanges, damaged merchandise, refund status, and replacement requests.

Privacy Matters Questions about personal information, privacy practices, or applicable data requests.

General Feedback Suggestions, service concerns, and other matters relating to the website or shopping experience.

5.4 How to Submit an Inquiry

To help us identify and review your request, please include:

  • Your full name.

  • Order number, if applicable.

  • Product name.

  • A clear explanation of your question or concern.

  • Relevant photographs or supporting information, where appropriate.

For apparel-related issues, photographs of the product label, affected area, or received item may help us understand the matter more efficiently.

Please do not include full payment card numbers, passwords, or other highly sensitive credentials in ordinary email correspondence.

5.5 Customer Service Email

[email protected]

Primary contact for customer service, order inquiries, returns, shipping assistance, and general correspondence.

Copy Email Address

5.6 Business and Return Location

EGL LLC 12020 SW 121 Terrace Miami, FL 33186 United States

This address is provided for business identification and correspondence. Customers should obtain return authorization and specific instructions before mailing merchandise.